Any tried on, tags removed, fitted, dyed, washed or used hair extensions.

Please decide whether you want to keep them or return them before using them

Any used or unused hair dye and liquid lines cannot be returned. Please note all tints are quality guaranteed but result of a home job/job done elsewhere cannot be guaranteed by sheekhair. Results are depending on hair types, color and current conditions, as well as application techniques.

Full wigs cannot be returned or exchanged. Once its sent out we cannot guarantee the cleanness of the returned wig for the next customer.

Courier or postage fee cannot be refunded on a return due to wrong order placed by customers.

If the wrong product is delivered to you, we will confirm and pay for return courier.

please contact us within 2 days so we can arrange collection and process are fund or exchange. Item must be in original packaging with all tags intact to qualify for exchange/refund.

All returned item will be checked before exchange/refund is made.

Self collection orders: please collect within 30 days from ordering and any return, refund, exchange must be done within 10 working days. 

Uncollected parcels will be donated to CANCA after 45 days, no refund will be given for no collection.

How to exchange your item: 

Contact us with your order number by email 

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Warrantee and Guarantee:

All human hair related products are pre tested for authenticity and guaranteed 100%. We could also test them in the store for you to see. You can also take it to a forensic lab for tests.

Life span of the hair extensions are depending on wear and care, fitting and shampoo/chemical used etc. 

Our salon have in house stylist that will do chemical processing at a low cost to you, job guaranteed. All chemicals including PH changing shampoo will reduce the lifespan of human hair, such as dryness, breakage, frizz, just like your own hair does, Especially on blonde hair.

If you choose to dye, perm, bleach hair at home or elsewhere, we will not take any responsibility for these chemical jobs. we do not fix, treat,refund or replace any hair with these scenarios. 

Please read the care instruction included for proper care and recommended shampoo. All other/ un-tested shampoo can dry out your human hair extensions especially blonde hair, regardless whether they are off the shelf or professional, they may not be suited for extensions.

Email us for tips and tricks before doing chemical jobs.

All clips and accessories are guaranteed for 30 days, please bring it in for free repairs.

Electricals:

Electrical Warranty are carried out by supplier. In the slim event of an warranty issue, Customer will bring the electrical tool in, or post it back to be sent to supplier for testing or repairs, most likely will take less than 7 days. Electricals cannot be returned for refund when its out of packaging.

Buy to sell/ hawker /Salon/ middleman beware:

Buy to sell at your own risk. No return on items without original packaging. and No refund given for stuff out of packaging. Do not buy it unless you/your business can sell it. We do not support any drop ship type selling on our website.

Cancellation:

Please contact us by email with your order number 

Unpaid:Unpaid orders does not require cancellation. just leave it.

Paid and in packing process orders: courier fee and handling fee will deducted in the event of the customer cancellation after payment reflected

Shipped order: buyer must return order in original condition within 7 days by courier or postage. courier fee and any custom order fee if applicable will be deducted from the total